As everything we make is handmade and personalized we have a no return or exchange policy on custom products (such as special orders or personalized items),

However we want you to be happy with your product. If you have any concerns please contact us at sabrina@onceuponacreation.com.  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.